Frequently asked questions

PopChar

Why does PopChar fail to work?

There is a bug of macOS’s handling of application permissions, which can prevent some applications (such as PopChar) to work properly. Sometimes it can happen that the permissions get lost, although they are selected in the system preferences.

Follow the steps described in our learn center.

Does PopChar run on Macs with Apple Silicon processors?

Starting with version 9.4, PopChar X is a Universal Application that runs natively on Apple Silicon processors. Older versions of PopChar X basically work on Apple Silicon processors, but they are slower and require Rosetta. If you have a Mac with an Apple Silicon processor, we therefore highly recommend updating to PopChar X 9.4.

Is PopChar compatible with macOS Sequoia?

Yes, the latest version of PopChar runs on macOS Sequoia.

Is PopChar compatible with older system versions?

Yes, we take special care not to leave our long-time users behind. The latest version is compatible with 11.

For more information, please see our download page.

PopChar's "P" disappeared from the menu bar. What happened?

First try moving the mouse pointer into the top-left and top-right corners of the screen. If the "P" appears, you may have enabled the preferences option to "show 'P' only when pointing into the corner".

When the "P" in the menu bar does not appear, PopChar is probably not running. Locate the PopChar application icon in the Applications folder and double-click it. See the next section about how to make sure that PopChar automatically launches when you start up your computer.

Why doesn't PopChar appear after startup?

Make sure that the check box "Start PopChar at Login" in the Preferences window is checked. If that still does not help, try these steps:

• Make sure that the "System Preferences" application is not running.
• Launch PopChar if it's not already running.
• Turn "Start PopChar at Login" off and back on again.

Does PopChar support emoji characters?

Yes. We continuously update PopChar to support the whole emoji set, as defined by the Unicode standard, including emoji characters with skin tones. Starting with version 9.5, PopChar fully supports the Emoji 15.0 character set. It is still possible that you do not see all defined emoji characters if you are using an older version of macOS with an older version of the Apple Color Emoji font.

How do I uninstall PopChar?

To uninstall PopChar, perform these steps:

1. Open the PopChar window.
2. Select "Preferences" from the gear-wheel menu in the top-right corner of the window.
3. In the Activation tab, make sure that “Start PopChar at login” is disabled, then click "OK".
4. Select "Quit" from the gear-wheel menu.
5. Delete the PopChar application.

What is the best procedure to install or update PopChar?

PopChar uses a "smart self installation" technique that makes installing and updating a breeze. Just mount the downloaded disk image and double-click the PopChar icon inside. PopChar will quit an older copy that may be running, copy itself to the Applications folder and launch the newly installed copy.

Why do fonts activated with FontExplorer not show up in PopChar?

This has to do with the way how FontExplorer makes activated fonts available to applications. To make sure that PopChar updates its list of available fonts, go to FontExplorer's preferences, enable the option "Enable interception of font requests" and set "All Others" to "Allow Requests".

Why do wrong characters appear when I insert characters from symbol fonts?

Some symbol fonts (for example, Webdings and the Wingdings family) contain many special characters in the “Private Use Area”. This is a section of Unicode that can be used by font designers for font-specific special characters. Different fonts will therefore contain different characters in this section. When you use PopChar to insert special characters from such symbol fonts, you need to make sure that the current font in your text document matches the symbol font. When PopChar appears to insert a different character, check the inserted character’s attributes and apply the correct symbol font to the character.

Why does PopChar not recognize the current font in the active application?

There can be several reasons why PopChar might fail to detect which font is being used in the active application:

If PopChar is missing permissions, please read this article.

If font detection does not work at all in a particular application, this is very likely because the application does not have a font menu in the menu bar. If font detection generally works in an application but fails in some situations, a dialog window may be in the front or the font menu may be temporarily unavailable. In this case, PopChar X will display the font that has recently been used in this application. If you need a different font, temporarily select this font and return to the "As in Document" setting afterwards.

In general: If automatic font detection fails in a particular application, you need to manually select the desired font in the font pop-up menu of PopChar. PopChar will then remember the selected font for this application.

Why does insertion of Unicode characters produce wrong symbols in the application XY?

Unicode must be actively supported by applications. If an application fully supports Unicode, you can insert all Unicode characters with PopChar.

Some legacy applications (such as AppleWorks and older versions of Microsoft Word) support only the older "MacRoman" encoding. This means that you can use only a small subset of the Unicode repertoire.

To see which characters can be used in such applications, select "MacRoman" from the pop-up at the right side of the PopChar window.

Payment questions

How can I get my current license key?

You can find your current license in the portal: https://ergonis.onfastspring.com/account. To login in, use the email address you used during payment.

If you purchased before December 2022, please contact us via email.

How can I get my invoice?

You can find your invoice in the portal: https://ergonis.onfastspring.com/account. To login in, use the email address you used during payment.

If you purchased before December 2022, please contact us via email.

How can I update my billing information?

You can update your billing information in the portal: https://ergonis.onfastspring.com/account. To log in, use the email address you used during payment.

License & Account questions

How do I get my login credentials?

As a new customer, you will receive your login credentials via email after your purchase. If you are upgrading, install the latest version of the app, open the app, go to the License section, click on the upgrade banner, and follow the instructions.

I've forgotten my password. What should I do?

Open your App and click 'Forgot password?' You will be directed to a webpage to enter your email address and receive a password reset link.

Where can I access the login portal?

You can access the login portal by visiting https://user.ergonis.com/login. Use the login credentials you received via email to sign in.

I purchased more than 1 license. Where can I assign them?

To assign your additional licenses, visit https://user.ergonis.com/login. Here you can view your orders, manage your licenses, and add or change user access.

Is there a trial version available?

Yes, there is a trial version available. Simply download the app and, without logging in or adding your license key, the app will operate in trial mode.

How can I cancel my subscription?

To cancel your subscription, open the app and click on the key icon in the toolbar. In the window that opens, select Manage Subscription. You will then be directed to the website of our payment provider, FastSpring, where you can cancel your subscription directly.